Workforce Manager required by a large financial services firm. You will need strong analytical data skills with the ability to understand MI, alongside experience of overseeing large teams (70-140 people) in a Contact Centre setting. You will be working closely with team leaders to identify underperformance and make plans to remediate/improve performance. Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how teams and individuals can improve.
In addition, this role will assist with Performance Coaching and will support the team leaders in gathering evidence on poor performance and working with individuals to improve their performance. Identifying outstanding performance and motivating employees through recognition programmes. Building strategies for achieving goals, building strong teams, be the custodian of the performance metrics (KPIs including Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management).
","Position":"Workforce Manager - Performance and MI - Contact Centre","RecruiterName":"Lexstra Plc","ShortDescription":"Workforce Manager required by a large financial services firm. You will need strong analytical data skills with the ability to understand MI, alongside experience of overseeing large teams (70-140 people) in a Contact Centre setting. You will be working closely with team leaders to identify underperformance and make plans to remediate/improve performance. Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how teams and individuals can improve. In addition, this role will assist with Performance Coaching and will support the team leaders in gathering evidence on poor performance and working with individuals to improve their performance. Identifying outstanding performance and motivating employees through recognition programmes. Building strategies for achieving goals, building strong teams, be the custodian of the performance metrics (KPIs including Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management).","Start":"","Telephone":"0208 255 6100"},{"Country":"GBR","Industries":["01","02"],"JobType":"Contract","Location":{"Country":"GBR","ID":"81644,0,859,293,80,1,5","Latitude":51.236381530761719,"Longitude":-0.19776999950408936,"Text":"Reigate, Surrey, England"},"PermanentID":"Y9vGc","Salary":"£450 - 475 per day + Inside IR35","ID":"87C15CF5C7CCD3AFC5BB3A9E05E7974D","AccountID":"F1C7EB7F8168D80074B95D24F40952AF","Permalink":"http://www.jobserve.com/Y9vGc?utm_source=LIVE&utm_medium=Live&utm_campaign=Web-API-LexstraPLC","AdvertiserName":"Lexstra Plc","AdvertiserReference":"JSMS/PERPLANLEAD99923","ContactName":"Mike Shorricks","DatePosted":"2024-04-18T10:14:23Z","LastModifiedUTC":"2024-04-18T15:05:45Z","Duration":"","Email":"Mike.Shorricks.B69EF.3ACB392@apps.jobserve.com","Expired":false,"Fax":"","HtmlDescription":"Performance, Planning and MI Lead required by a large financial services firm to monitor, and present client SLA improvement projects. You will work closely with the senior management team to provide regular updates to both internal and external parties. As the custodian of operations ad-hoc client reporting you will ensure sector-wide consistency and adherence to policies and guidelines.
Performance Coaching - a key part of this role will involve Leadership and colleague development in order to help develop the skills needed for team development.
The requirements:
Highly organised, motivated individual with excellent communication skills.
Excellent statistical numeracy and analytical skills.
Ability to present complex analysis in simple terms to a wide range of audiences.
Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling.
Detailed understanding of all MS Products (including Power BI).
Motivated and proactive self-starter with an ability to work under own initiative, detecting problems and taking the necessary actions without prompting.
Ability to lead cross functional teamwork in and across teams and organisations.
Experience of initiating and delivering positive business change within the Financail Services industry.
Evidence of resilience under pressure where parameters of time, resources and demand fluctuate
Able to work as a collaborator in a complex, cross functional and operational environment.
The Role
Be the custodian of the performance metrics and planning data set to support management of all client s specific business metrics and KPI s this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (eg team, community, individual)
Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how we can improve
Work with leadership team to help identify underperformance and plans to remediate
Benchmark and monitor performance over time, produce trend analysis on historic performance to inform capacity planning
Monitor performance against legal, regulatory and sector requirements
Own the integrity and quality of data to ensure that statutory, regulatory, internal, and external reporting contains accurate and meaningful information
Work with the Technology team to future proof the required IT infrastructure for performance management
Develop a blueprint which could be rolled out and applied for other areas of the business
Work with the OPEX team to align performance improvement opportunities with process and training improvements
Establish a cadence to lead the necessary meetings and provide exec level reporting and insightful performance data to the Operations Management Committee (OMC)
Lead Solutions Architect for Data and AI, required by a global media company.
The team is focused on delivering UI dashboards, metrics and KPI Analytics for external clients and requires someone with strong technical skills relating to data presentation in a .NET Core environment, with a strong understanding of UI tools.
Architecture experience is essential, but this role will be very hands-on.
You will have:
Extensive practical experience of delivery of integrated software solutions
Demonstrable experience in software development - C#/.NET Core, JavaScript/ReactJS/Typescript, CSS, No.JS, SQL/T-SQL
Proven experience as the technical point of contact for the design, development, and implementation of software solutions, systems, or products
Proven experience as the technical lead across multiple product delivery teams building web applications, customer facing data products and/or machine learning systems
Experience of developing applications as part of a large globally available platforms
Experienced in evaluating and participated in competitive analysis of 3rd party software and services
12 month ++ contract
Hybrid role -1 day a week on-site in Richmond upon Thames.
","Position":"Lead Architect/Engineer - Digital Customer Data - AWS - AI","RecruiterName":"Lexstra Plc","ShortDescription":"Lead Solutions Architect for Data and AI, required by a global media company. The team is focused on delivering UI dashboards, metrics and KPI Analytics for external clients and requires someone with strong technical skills relating to data presentation in a .NET Core environment, with a strong understanding of UI tools. Architecture experience is essential, but this role will be very hands-on. You will have: Extensive practical experience of delivery of integrated software solutions Demonstrable experience in software development - C#/.NET Core, JavaScript/ReactJS/Typescript, CSS, No.JS, SQL/T-SQL Proven experience as the technical point of contact for the design, development, and implementation of software solutions, systems, or products Proven experience as the technical lead across multiple product delivery teams building web applications, customer facing data products and/or machine learning systems Experience of developing applications as part of a large globally available platforms Experienced in evaluating and participated in competitive analysis of 3rd party software and services 12 month ++ contract Hybrid role - 1 day a week on-site in Richmond upon Thames.","Start":"","Telephone":"0208 255 6100"},{"Country":"GBR","Industries":["01"],"JobType":"Contract","Location":{"Country":"GBR","ID":"47207,0,859,293,80,1,5","Latitude":51.435268402099609,"Longitude":-0.37415999174118042,"Text":"Richmond upon Thames, Greater London, England"},"PermanentID":"Y1p6S","Salary":"£550 - 600 per day + Inside IR35","ID":"61ECFF35AE6FC76CE75982310C489BFA","AccountID":"F1C7EB7F8168D80074B95D24F40952AF","Permalink":"http://www.jobserve.com/Y1p6S?utm_source=LIVE&utm_medium=Live&utm_campaign=Web-API-LexstraPLC","AdvertiserName":"Lexstra Plc","AdvertiserReference":"JSMS/DATA/DEV99001","ContactName":"Mike Shorricks","DatePosted":"2024-04-17T12:47:37Z","LastModifiedUTC":"2024-04-17T13:13:14Z","Duration":"","Email":"Mike.Shorricks.54136.1AF01AF@apps.jobserve.com","Expired":false,"Fax":"","HtmlDescription":"Lead Software Engineer/Principal Architect for Data and AI, required by a global media company headquartered in London. The team is focused on delivering UI dashboards, metrics and KPI Analytics for external clients and requires someone with strong technical skills relating to data presentation in a .NET Core environment, with a strong understanding of UI tools. Architecture experience is essential, but this role will be very hands-on and you will need extensive software development experience, with a blend of the following languages: C#/.NET Core, JavaScript/ReactJS/Typescript, CSS, No.JS, SQL/T-SQL.
You will need prior experience as a Principal Engineer/Technical Lead across multiple product delivery teams, building web applications, customer facing data products and/or machine learning systems, hosted in a cloud environment (ideally AWS). In addition, you will need experience of developing applications as part of large, globally available platforms. Experience in evaluating and participating in competitive analysis of 3rd party software and services, as well as setting standards and best practices.
Desirable Experience:
Large Language Models and AI
Knowledge of Data Governance and compliance around Security and Privacy
AWS
This is a long term, 12 month contract, with the likelihood of extension, paying up to £600/day, requiring circa 1 day a week onsite in Richmond upon Thames. Thank you for your CV.
","Position":"Lead Software Engineer/Principal Architect - Data and AI - .Net/AWS/SQL/Java","RecruiterName":"Lexstra Plc","ShortDescription":"Lead Software Engineer/Principal Architect for Data and AI, required by a global media company headquartered in London. The team is focused on delivering UI dashboards, metrics and KPI Analytics for external clients and requires someone with strong technical skills relating to data presentation in a .NET Core environment, with a strong understanding of UI tools. Architecture experience is essential, but this role will be very hands-on and you will need extensive software development experience, with a blend of the following languages: C#/.NET Core, JavaScript/ReactJS/Typescript, CSS, No.JS, SQL/T-SQL. You will need prior experience as a Principal Engineer/Technical Lead across multiple product delivery teams, building web applications, customer facing data products and/or machine learning systems, hosted in a cloud environment (ideally AWS). In addition, you will need experience of developing applications as part of large, globally available platforms. Experience in evaluating and participating in competitive analysis of 3rd party software and services, as well as setting standards and best practices. Desirable Experience: Large Language Models and AI Knowledge of Data Governance and compliance around Security and Privacy AWS This is a long term, 12 month contract, with the likelihood of extension, paying up to £600/day, requiring circa 1 day a week onsite in Richmond upon Thames. Thank you for your CV.","Start":"","Telephone":"0208 255 6100"},{"Country":"GBR","Industries":["01","02"],"JobType":"Permanent","Location":{"Country":"GBR","ID":"81644,0,859,293,80,1,5","Latitude":51.236381530761719,"Longitude":-0.19776999950408936,"Text":"Reigate, Surrey, England"},"PermanentID":"Y6JSF","Salary":"£45k - 60k per year + 20% bonus + 10% Pension + excellent benefits","ID":"31378AF914BB0BCBFB78C7428936958C","AccountID":"F1C7EB7F8168D80074B95D24F40952AF","Permalink":"http://www.jobserve.com/Y6JSF?utm_source=LIVE&utm_medium=Live&utm_campaign=Web-API-LexstraPLC","AdvertiserName":"Lexstra Plc","AdvertiserReference":"JSMS/PM/P3RM/9900212","ContactName":"Mike Shorricks","DatePosted":"2024-04-18T07:29:09Z","LastModifiedUTC":"2024-04-18T07:29:09Z","Duration":"","Email":"Mike.Shorricks.77815.C4D0E91@apps.jobserve.com","Expired":false,"Fax":"","HtmlDescription":"Project Manager with Financial Services/Pensions experience required by a large and thriving financial services firm, specialising in Pensions Consulting and Outsourcing. This exciting opportunity sits within the Global Outsourcing Business Solutions function and will focus on the management and delivery of Pensions related projects across a number of existing pensions administration clients. You will play an essential role in leading deliverables for these projects from the strategy pre-work phase through to delivery.
The Requirements
- Proven work experience as a Project Manager in Financial Services and or Pensions (DB/DC) benefits industry.
- Proven experience of delivering technical changes to support Regulatory requirements.
- Highly organized, motivated individual with excellent communication skills and strong team skills.
- Analytical thinker with creative problem-solving skills and attention to detail.
- Proven leadership experience in achieving successful project outcomes.
- Prince2 experience/qualification preferred.
- Ability to lead cross-functional teams.
- Ability to identify potential issues and dependencies early.
- Quickly facilitates mitigation plans, alternative approaches and communication of risks.
- Adeptness at learning new technology and tools.
- Naturally able to share lessons learned and best practices with others.
The Role
- Achieve project delivery deadlines within scope and budget. Ensure out of scope activity is identified and additional costs managed with the client.
- Drive high quality project governance, risk and issue management.
- Deliver quality updates on programme delivery status to the Client Steering Committee.
- Participation in client Working Groups, calls and technical workshops.
- Co-ordinate internal resources, on and offshore, for the execution of the project delivery plans.
- Identify and efficiently resolve issues identifying solutions which will enable projects to be effectively delivered in accordance with client requirements.
- Creation and tracking of project plans.
- Management of project change requests.
- Management of project RAID's.
- Management of project budgets.
- Management of project resource demand.
- Relationship management with clients.
- Create and maintain comprehensive project documentation.
This is an excellent opportunity to work for a large global financial services firm with revenues in excess of 10 billion. Feedback from the many people we've placed with this firm demonstrates that they are a great firm to work for, with excellent opportunities for professional development and career progression. They offer flexible working, great benefits, a generous pension and you will get to work in a fast paced, client driven environment with a great working culture.
This is a key role and would suit an ambitious professional looking to make a strategic career move to a dynamic, fast-paced global organisation which offers exceptional career progression opportunities and a great team environment, working alongside world-class talent.
","Position":"Project Manager - Financial Services/Pensions","RecruiterName":"Lexstra Plc","ShortDescription":"Project Manager with Financial Services/Pensions experience required by a large and thriving financial services firm, specialising in Pensions Consulting and Outsourcing. This exciting opportunity sits within the Global Outsourcing Business Solutions function and will focus on the management and delivery of Pensions related projects across a number of existing pensions administration clients. You will play an essential role in leading deliverables for these projects from the strategy pre-work phase through to delivery. The Requirements Proven work experience as a Project Manager in Financial Services and or Pensions (DB/DC) benefits industry. Proven experience of delivering technical changes to support Regulatory requirements. Highly organized, motivated individual with excellent communication skills and strong team skills. Analytical thinker with creative problem-solving skills and attention to detail. Proven leadership experience in achieving successful project outcomes. Prince2 experience/qualification preferred. Ability to lead cross-functional teams. Ability to identify potential issues and dependencies early. Quickly facilitates mitigation plans, alternative approaches and communication of risks. Adeptness at learning new technology and tools. Naturally able to share lessons learned and best practices with others. The Role Achieve project delivery deadlines within scope and budget. Ensure out of scope activity is identified and additional costs managed with the client.","Start":"","Telephone":"0208 255 6100"},{"Country":"GBR","Industries":["01","02"],"JobType":"Contract","Location":{"Country":"GBR","ID":"98917,0,859,293,80,1,5","Latitude":51.234161376953125,"Longitude":-0.16638000309467316,"Text":"Redhill, Surrey, England"},"PermanentID":"Y9yVG","Salary":"£450 - 475 per day + INSIDE IR35","ID":"EE50E145FA0F063CF8C318C61EEAE01D","AccountID":"F1C7EB7F8168D80074B95D24F40952AF","Permalink":"http://www.jobserve.com/Y9yVG?utm_source=LIVE&utm_medium=Live&utm_campaign=Web-API-LexstraPLC","AdvertiserName":"Lexstra Plc","AdvertiserReference":"JSLW/PERFPLAN/CTCT","ContactName":"Louise Wilson","DatePosted":"2024-04-18T11:36:08Z","LastModifiedUTC":"2024-04-18T11:44:24Z","Duration":"","Email":"Louise.Wilson.2D93D.9FC9021@apps.jobserve.com","Expired":false,"Fax":"","HtmlDescription":"Performance & Planning Lead needed by global financial services company to to oversee all SLAs and KPIs, enhancing customers' experience and advancing the business metrics.
The Performance & Planning Lead will:
- Take ownership of the performance and planning dataset for all client-specific business metrics and KPIs, encompassing Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management across various levels.
- Spearhead client SLA enhancement initiatives, providing regular updates to both internal and external stakeholders.
- Take responsibility for maintaining consistent ad-hoc client reporting across the sector, ensuring adherence to policies and standards.
- Coach and develop leadership skills among team members to facilitate team growth and efficient service delivery.
- Take accountability for sector benchmarking and devising top-tier performance strategies.
- Have a deep understanding of root cause analysis and drive remedial action plans to achieve excellence.
- Proven experience in a similar role within financial servces (pensions industry experience hugely advantageous).
- Excellent statistical numeracy and analytical skills.
- Ability to present complex analysis in simple terms to a wide range of audiences.
- Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling.
- Detailed understanding of all MS Products (including Power BI) essential.
Hybrid role. 1 day per week in the Redhill offices. Full spec' available.
","Position":"Performance & Planning/MI Lead - Power BI - pensions","RecruiterName":"Lexstra Plc","ShortDescription":"Performance & Planning Lead needed by global financial services company to to oversee all SLAs and KPIs, enhancing customers' experience and advancing the business metrics. The Performance & Planning Lead will: Take ownership of the performance and planning dataset for all client-specific business metrics and KPIs, encompassing Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management across various levels. Spearhead client SLA enhancement initiatives, providing regular updates to both internal and external stakeholders. Take responsibility for maintaining consistent ad-hoc client reporting across the sector, ensuring adherence to policies and standards. Coach and develop leadership skills among team members to facilitate team growth and efficient service delivery. Take accountability for sector benchmarking and devising top-tier performance strategies. Have a deep understanding of root cause analysis and drive remedial action plans to achieve excellence. Ideal candidate will have: Proven experience in a similar role within financial servces (pensions industry experience hugely advantageous). Excellent statistical numeracy and analytical skills. Ability to present complex analysis in simple terms to a wide range of audiences. Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling. Detailed understanding of all MS Products (including Power BI) essential.","Start":"","Telephone":"0208 255 6100"},{"Country":"GBR","Industries":["01","02"],"JobType":"Permanent","Location":{"Country":"GBR","ID":"98917,0,859,293,80,1,5","Latitude":51.234161376953125,"Longitude":-0.16638000309467316,"Text":"Redhill, Surrey, England"},"PermanentID":"Y9vHb","Salary":"£45k - 60k per year + 15% bonus + excellent Benefits","ID":"1905F36E67817180123B052CE40BC361","AccountID":"F1C7EB7F8168D80074B95D24F40952AF","Permalink":"http://www.jobserve.com/Y9vHb?utm_source=LIVE&utm_medium=Live&utm_campaign=Web-API-LexstraPLC","AdvertiserName":"Lexstra Plc","AdvertiserReference":"JSLW/PENSPM/P3RM","ContactName":"Louise Wilson","DatePosted":"2024-04-18T10:23:06Z","LastModifiedUTC":"2024-04-18T11:06:57Z","Duration":"","Email":"Louise.Wilson.BC269.BC241DE@apps.jobserve.com","Expired":false,"Fax":"","HtmlDescription":"Fantastic opportunity for a Project Manager early in their career (3-5 years) to join a global leader, with plenty of scope for career progression, for a client-facing role.
Ideally you will have:
- Proven work experience as a Project Manager in Financial Services and or Pensions (DB/DC) benefits industry.
- Proven work experience of delivering technical changes to support Regulatory requirements.
- Excellent stakeholder management skills.
- Prince2 experience/qualification.
- Ability to lead cross functional teamwork in and across teams and organizations.
Geat opportunity for an ambitious PM looking to join a thriving global company who rewards hard work, initiative and great ideas.
Hybrid role. 1-2 days per week in the Redhill office.
Full spec' available.